INTERNAL ENVIRONMENT

Factors internal to the organization can arise from the organization itself, a portfolio, a program, another project, or a combination of these. They include artifacts, practices, or internal knowledge. Knowledge includes lessons learned as well as completed artifacts from previous projects. Examples include but are not limited to:

• Process assets. Process assets may include tools, methodologies, approaches, templates, frameworks, patterns, or PMO resources.
• Governance documentation. This documentation includes policies and processes.
• Data assets. Data assets may include databases, document libraries, metrics, data, and artifacts from previous projects.
• Knowledge assets. Knowledge assets may include tacit knowledge among project team members, subject matter experts, and other employees.
• Security and safety. Security and safety measures may include procedures and practices for facility access, data protection, levels of confidentiality, and proprietary secrets.
• Organizational culture, structure, and governance. These aspects of an organization include the vision, mission, values, beliefs, cultural norms, leadership style, hierarchy and authority relationships, organizational style, ethics, and code of conduct.
• Geographic distribution of facilities and resources. These resources include work locations, virtual project teams, and shared systems.
• Infrastructure. Infrastructure consists of existing facilities, equipment, organizational and telecommunications channels, information technology hardware, availability, and capacity.
• Information technology software. Examples include scheduling software, configuration management systems, web interfaces to online automated systems, collaboration tools, and work authorization systems.
• Resource availability. Examples include contracting and purchasing constraints, approved providers and subcontractors, and collaboration agreements. Availability related to both people and materials includes contracting and purchasing constraints, approved providers and subcontractors, and time lines.
• Employee capability. Examples include general and specialized expertise, skills, competencies, techniques, and knowledge.