Let’s take a look at the available tool options for your issue log. The most popular options are word processor, spreadsheet, database, and collaboration/workflow tools. There are advantages to each, and each can be appropriate in the right scenario. Table 13.2 provides a comparison summary for your issue log options.
Caution
Complex issues tend to linger and can come back to bite you. Take charge of these right away.
TABLE 13.2 Comparison of Issue Log Options
| Options | Pros | Cons | Best Scenario |
|---|---|---|---|
| Word Processor | Low cost.Simple.Portable.“Quick and dirty.” | Limited filtering.Limited access, visibility.Cumbersome as log grows.Manual processes needed. | Cost is key factor.Team is co-located.Only one person needs to update log.Collaboration needs are minimal.Low complexity level in issues tracked. |
| Spreadsheet | Low cost.Simple.Leverage sorting, filtering, and reporting capabilities of spreadsheet program.Portable. | Limited access, visibility.Cumbersome as log grows.Manual processes needed. | Cost is key factor.Team is co-located.Only one person needs to update log.Collaboration needs are minimal.Some need for sorting and filtering of data. |
| Database | Allows for multiuser updates.Better data relationships.Better reporting.Enforces process and business rules. | Increased setup and admin time.Increased costs.Not as portable.Training might be needed. | Many team members need to have access and update capabilities. |
| Collaboration/Workflow Tools | Web-enabled.All advantages of database tool.Maps process flow.Automatic notifications. | Increased setup and admin time.Increased costs.Training might be needed. | Workflow process is more involved.Team is distributed, virtual.Communication needs are nontrivial. |
Tip
As with all aspects of project management, always be looking for ways to improve your processes to better fit the needs of your current project and future projects.
Due to strong relationships and natural links between project issues, action items, risks, defects, and change requests, some organizations use a common log for all of them. Just add a data point called Item Type.
This approach can make logging and tracking simpler, especially if one person is responsible for maintaining the log in each of these areas. However, you must know how to properly use your tool to best report information from this central log.
Leave a Reply